Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made from
begemot.io,
operated by BeGemOt IT SRL (“Company”, “we”, “us”, or “our”).

1. General Policy

Due to the nature of digital products and services, all sales are considered final.
By completing a purchase on our Website, you acknowledge and agree to the terms
outlined in this Refund and Returns Policy.

2. Digital Products (Plugins, Themes, Licenses, Software)

Our store primarily sells digital goods delivered electronically. Once a digital
product has been downloaded, accessed, or a license key has been issued,
refunds and returns are not available.

This policy complies with applicable consumer protection laws, including EU
regulations regarding digital content.

3. Exceptions and Special Cases

Refunds may be considered in the following exceptional circumstances:

  • The product is defective and does not function as described
  • The product cannot be accessed or downloaded due to a technical issue on our side
  • A duplicate purchase was made accidentally
  • A charge was made in error

Refund requests must be submitted within 14 days of purchase and
must include sufficient information to verify the issue.

4. Services (Development, Consulting, Support)

Refunds for services such as Analytics & Design, Development & Programming,
Modification & Optimization, Testing & Quality, and Support & Maintenance are
handled on a case-by-case basis.

  • Services already delivered or partially completed are non-refundable
  • Refunds may apply only to unused or undelivered portions of the service
  • Custom development work is non-refundable once started

5. Subscription and Maintenance Plans

If you purchase a subscription, maintenance plan, or recurring service:

  • You may cancel at any time
  • Cancellation stops future billing
  • Previously paid fees are non-refundable

6. Refund Request Process

To request a refund, please contact us at:

Email: [email protected]

Please include:

  • Your full name
  • Order number
  • Date of purchase
  • Product or service name
  • Reason for the refund request

7. Refund Processing

Approved refunds will be processed using the original payment method.
Processing time may take 5–10 business days, depending on your
payment provider.

8. Chargebacks and Disputes

If you initiate a chargeback without contacting us first, we reserve the right to:

  • Suspend or terminate your account
  • Revoke licenses and access to digital products
  • Contest the chargeback with supporting evidence

9. EU Consumer Rights Notice

In accordance with EU law, the right of withdrawal does not apply to digital content
once the download or access has begun, provided that the consumer has given prior
consent and acknowledged the loss of the right of withdrawal.

10. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes
will be effective upon publication on this page.

11. Contact Information

If you have any questions regarding this policy, please contact us:

BeGemOt IT SRL
60 rue Francois 1er
75008 Paris, France
Email: [email protected]
Phone: +40793827606